Spanish Hotel Phrases: Check-In, Tourist Tax and Requests

Hotel staff often speak some English, but a few phrases make check-in and small requests smoother. The key phrases are “Tengo una reserva” (I have a reservation), “Quisiera registrarme” (I would like to check in) and “La contraseña del wifi, por favor” (The Wi-Fi password, please).

• I have a reservation

  Tengo una reserva

  TEN-goh OO-nah reh-SEHR-vah
• I would like to check in

  Quisiera registrarme

  kee-see-EH-rah reh-hees-TRAR-meh
• Can I store my luggage after checkout?

  ¿Puedo guardar mi equipaje después de hacer el check-out?

  PWEH-thoh ghwahr-THAHR mee eh-kee-PAH-kheh thehsp-WEHS theh ah-THEHR ehl CHEH-KOHWT
• The Wi-Fi password, please

  La contraseña del wifi, por favor

  lah kon-trah-SEH-nyah del WEE-fee por fah-VOR
• What time is check-out?

  ¿A qué hora es la salida?

  ah keh OH-rah es lah sah-LEE-dah

What to expect at a hotel

• Documents. Hotels in Spain must register guests, so have your passport ready at check-in.
• Room types. A habitación doble is for two people, and you can usually choose one large bed or two beds.
• Breakfast. It is often charged separately, and may be served until late in the morning.
• Floors. The ground floor is la planta baja, and the next floor up is la primera planta.

Checking in

• Can I check in early?

  ¿Puedo registrarme antes de la hora prevista?

  PWEH-thoh reh-kheest-RAHR-meh AHN-tehs theh lah OH-rah preh-BEES-tah
• Is there 24-hour reception?

  ¿Hay recepción las 24 horas?

  EYE reh-thehpth-YOHN lahs bayn-teek-WAHT-roh OH-rahs
• Is breakfast included?

  ¿El desayuno está incluido?

  el deh-sah-YOO-noh es-TAH een-kloo-EE-doh
• What time does breakfast start?

  ¿A qué hora empieza el desayuno?

  ah KEH OH-rah ehmp-YEH-thah ehl theh-sah-YOO-noh
• What time does breakfast end?

  ¿A qué hora termina el desayuno?

  ah KEH OH-rah tehr-MEE-nah ehl theh-sah-YOO-noh

Requests during your stay

• Can I get extra towels?

  ¿Me pueden dar toallas adicionales?

  meh PWEH-thehn DAHR toh-AH-lyahs ah-theeth-yoh-NAH-lehs
• Can I get extra pillows?

  ¿Puedo conseguir almohadas adicionales?

  PWEH-thoh kohn-seh-GHEER ahl-moh-AH-thahs ah-theeth-yoh-NAH-lehs
• Can I get a wake-up call?

  ¿Puede llamarme para despertarme?

  PWEH-deh yah-MAHR-meh PAH-rah dehs-pehr-TAHR-meh
• Is there a safe in the room?

  ¿Hay una caja fuerte en la habitación?

  EYE OO-nah KAH-khah FWEHR-teh ehn lah ah-bee-tahth-YOHN

When something is wrong

• There's no hot water

  No hay agua caliente

  NOH EYE AHGH-wah kahl-YEHN-teh
• The shower isn't working

  La ducha no funciona.

  lah THOO-chah NOH foonth-YOH-nah
• I lost my key card

  Perdí mi tarjeta llave.

  pehr-THEE mee tahr-KHEH-tah LYAH-beh
• Can I get a replacement key?

  ¿Puedo obtener una llave de repuesto?

  PWEH-thoh ohb-teh-NEHR OO-nah LYAH-beh theh rehp-WEHS-toh

Checkout and luggage

• Can I get a late checkout?

  ¿Puedo hacer el check-out más tarde?

  PWEH-thoh ah-THEHR ehl CHEH-KOHWT MAHS TAHR-theh
• Can someone help with my luggage?

  ¿Alguien me puede ayudar con mi equipaje?

  AHLGH-yehn meh PWEH-theh ah-yoo-THAHR kohn mee eh-kee-PAH-kheh

At the front desk

• I have a reservation under the name Smith

  Tengo una reserva a nombre de Smith

  TEHN-goh OO-nah reh-SEHR-bah ah NOHM-breh deh smeeth
• Is breakfast included?

  ¿Está incluido el desayuno?

  eh-STAH een-kloo-EE-doh ehl deh-sah-YOO-noh
• What time is breakfast?

  ¿A qué hora es el desayuno?

  ah keh OH-rah ehs ehl deh-sah-YOO-noh
• Is the tourist tax included?

  ¿Está incluida la tasa turística?

  eh-STAH een-kloo-EE-dah lah TAH-sah too-REES-tee-kah

  Charged in some regions.
• Could you wake me at seven?

  ¿Podría despertarme a las siete?

  poh-DREE-ah dehs-pehr-TAHR-meh ah lahs SYEH-teh

A short scene: checking in

1. ReceptionistBuenas tardes. ¿Tiene una reserva?BWEH-nahs TAHR-dehs TYEH-neh OO-nah reh-SEHR-bahGood afternoon. Do you have a reservation?
2. YouSí, a nombre de Smith, para tres noches.see ah NOHM-breh deh smeeth PAH-rah trehs NOH-chehsYes, under the name Smith, for three nights.
3. Receptionist¿Me enseña su pasaporte, por favor?meh ehn-SEH-nyah soo pah-sah-POHR-teh pohr fah-BORMay I see your passport, please?
4. YouClaro. ¿A qué hora es el desayuno?KLAH-roh ah keh OH-rah ehs ehl deh-sah-YOO-nohOf course. What time is breakfast?
5. ReceptionistDe siete a diez. Su habitación es la 204.deh SYEH-teh ah dyehs soo ah-bee-tah-SYOHN ehs lah doh-SYEHN-tohs KWAH-trohFrom seven to ten. Your room is 204.

Common mistakes

1. Not having your passport ready at check-in.
2. Not asking about the tourist tax. It may be paid separately.
3. Assuming there is air conditioning in a small older hotel. Ask early in summer.

For more, see our Spanish phrases for travel and Spanish emergency phrases. All phrases here have audio; ask a native speaker if you need a particular nuance.